Terms of service

Terms of Service

Last updated: September 4, 2026

Overview

Welcome to Durva Fashion. The terms “we”, “us” and “our” refer to Durva Fashion. Durva Fashion operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Durva Fashion is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with the policies referenced in them, describe your rights and responsibilities when you access or use our Services.

Please read these Terms of Service carefully. They include important information about product availability, orders, payments, delivery, returns, intellectual property, disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or our Privacy Policy, please do not use or access our Services.

These Terms apply to customers purchasing products for delivery within India.

Section 1: Access and Account

By using our Services, you confirm that you are at least 18 years of age or that you are using the Services with the involvement and consent of a parent or legal guardian.

To use certain Services, including creating an account or purchasing products, you may be asked to provide information such as your name, email address, billing address, shipping address and payment details. You agree that the information you provide is accurate, current and complete and that you have the right to provide it.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account. You must notify us promptly if you believe your account has been accessed without authorisation.

You may not transfer, sell, assign or license your account to another person.

Section 2: Our Products

We make reasonable efforts to display our products, colours, designs and details as accurately as possible. However, colours and product appearance may vary depending on your device, screen settings and lighting conditions.

Product images may include styling elements used for presentation. Please review the product title, description, available variants and product details before placing an order.

Product descriptions, prices, availability and other information may be updated from time to time. We reserve the right to discontinue a product, limit quantities or restrict availability to a particular customer, location or order where reasonably necessary.

We do not guarantee that every product will meet individual expectations regarding colour, appearance, fit or styling. Please use the available size information and contact us if you need help before ordering.

Section 3: Orders

When you place an order, you are making a request to purchase the selected products. Your order is accepted only when we confirm the order and receive or verify payment, where applicable.

We reserve the right to accept, decline, limit or cancel an order for reasonable reasons, including product availability, pricing or description errors, suspected fraud, payment issues, delivery limitations or suspected misuse of the Services.

If we cancel or change an order, we will try to notify you using the email address, phone number or billing details provided at checkout. If payment has already been received for a cancelled order, we will process the applicable refund according to our Refund Policy.

Please review your order carefully before placing it. We may not be able to cancel an order after it has been accepted or dispatched.

Your purchases are subject to our Return and Refund Policy.

You confirm that products purchased from us are for personal or household use and not for unauthorised resale or commercial distribution.

Section 4: Prices and Billing

Prices, discounts and promotions may change without notice. The price charged will be the price displayed at the time your order is placed and will be shown in your order confirmation.

Applicable taxes, shipping charges, handling charges or other checkout charges will be displayed where applicable before you complete your purchase.

Promotions may have additional terms. If a promotion has terms that conflict with these Terms of Service, the promotion terms will apply to that promotion.

You agree to provide accurate and complete billing, payment and contact information. You agree to update this information when necessary so that we can complete transactions and contact you about your order.

You confirm that you are authorised to use the payment method provided and agree to pay all charges shown at checkout, including applicable taxes and delivery charges.

Section 5: Shipping and Delivery

We deliver orders within India to the shipping address provided at checkout, subject to serviceability and availability of delivery partners.

Delivery timelines shown on the website or at checkout are estimates and may vary. We are not responsible for delays caused by courier partners, incorrect or incomplete addresses, weather, public holidays, strikes, operational disruptions, government restrictions or other events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and reachable contact number. Additional delivery attempts, address corrections or re-shipping may be subject to additional charges where permitted.

Please inspect the package when it arrives. If the package appears damaged or tampered with, please contact us as soon as possible and provide photographs and order details.

Section 6: Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms of Service.

Please review the Return and Refund Policy before placing an order. It explains the return period, eligibility requirements, non-returnable products, exchange process and refund timeline.

Section 7: Intellectual Property

Our Services and their contents, including trademarks, brand names, text, product descriptions, displays, images, graphics, photographs, product reviews, videos, audio, designs, layout and arrangement, are owned by or licensed to Durva Fashion and are protected by applicable intellectual property laws in India and other applicable jurisdictions.

These Terms allow you to use the Services for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, create derivative works from, publicly display, republish, sell, license or commercially exploit any material from the Services without our prior written permission.

Durva Fashion names, logos, product names, designs and slogans are owned by or licensed to Durva Fashion. You must not use them without prior written permission.

Shopify’s name, logo, products and services are owned by Shopify or its licensors. Other names, logos and brands displayed on the Services belong to their respective owners.

Section 8: Optional Third-Party Tools

We may provide access to tools or features offered by third parties. We do not necessarily monitor, control or endorse those tools.

Third-party tools are provided on an “as available” basis and may be subject to the third party’s own terms and policies. Your use of optional third-party tools is at your own discretion, and you should review the relevant provider’s terms before using them.

Any new features or tools added to the Services in the future will also be subject to these Terms of Service unless stated otherwise.

Section 9: Third-Party Links

Our Services may contain links, embedded content or features provided by third parties. We are not responsible for reviewing or verifying the accuracy, availability, privacy practices or security of third-party websites or services.

If you leave our Services to access a third-party website, you do so at your own risk. Complaints, claims or questions about third-party products or services should be directed to the relevant third party.

Section 10: Relationship with Shopify

Durva Fashion is powered by Shopify, which enables us to provide the Services. Purchases and sales made through our store are transactions between you and Durva Fashion.

Shopify provides the technology platform for our store but is not responsible for the products we sell, order fulfilment, delivery, returns, refunds or customer support provided by Durva Fashion.

Your use of Shopify-powered features may also be subject to Shopify’s own terms and policies.

Section 11: Privacy Policy

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our Services are hosted by Shopify, Shopify may collect and process information about your access to and use of the Services. Information submitted through our store may be transmitted to Shopify and service providers located in India or other countries, as described in our Privacy Policy.

Section 12: Feedback and Reviews

If you submit, upload, post, email or otherwise provide ideas, suggestions, reviews, photographs, feedback or other content to us, you confirm that you have the right to provide that content.

You grant Durva Fashion a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, display and distribute that content for operating, improving and promoting our Services, subject to applicable law.

You must not submit content that is unlawful, misleading, abusive, defamatory, threatening, obscene, infringing or harmful, or that contains malware or another security threat.

You must not impersonate another person, use a false email address or misrepresent the origin of your content. We may remove or decline to publish content that we consider inappropriate or that violates these Terms.

Section 13: Errors, Inaccuracies and Omissions

Information on the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability or other information.

We reserve the right to correct errors, update information, change or cancel orders and revise product or service information where necessary. If an order is affected by a material error, we will try to notify you and provide an appropriate resolution, including cancellation and refund where applicable.

Section 14: Prohibited Uses

You may use the Services only for lawful purposes. You must not use the Services:

For any unlawful, fraudulent, harmful or malicious purpose.
To violate any applicable law, regulation or legal requirement.
To infringe the rights or intellectual property of Durva Fashion, Shopify or another person.
To harass, abuse, threaten, defame, discriminate against or harm another person.
To submit false, misleading or inaccurate information.
To transmit viruses, malware or other harmful code.
To send spam, phishing messages or unauthorised promotional material.
To impersonate another person or organisation.
To interfere with the security, operation or availability of the Services.
To use automated methods to access, scrape, copy or extract information from the Services without our prior written permission.
To collect or track personal information of other users without lawful authority.
To bypass or interfere with security, authentication or access-control features.

We may suspend or terminate access to the Services where we reasonably believe that you have violated these Terms or misused the Services.

Section 15: Termination

We may suspend or terminate your access to the Services, or any part of them, where permitted by applicable law and where reasonably necessary to protect our business, customers, platform or legal rights.

You remain responsible for charges incurred before termination.

Sections that by their nature should continue after termination, including intellectual property, feedback, disclaimers, limitations of liability, indemnification, governing law, privacy and dispute-related provisions, will continue to apply.

Section 16: Disclaimer of Warranties

The information provided through the Services is made available for general information and shopping purposes. We make reasonable efforts to keep information accurate, but we do not guarantee that all information will always be complete, current or error-free.

To the fullest extent permitted by applicable law, the Services and products are provided on an “as available” basis. We do not guarantee that access to the Services will always be uninterrupted, timely, secure or free from errors.

Nothing in these Terms excludes or limits any consumer right, warranty or protection that cannot lawfully be excluded or limited under applicable Indian law.

Section 17: Limitation of Liability

To the fullest extent permitted by applicable law, Durva Fashion and its owners, employees, contractors, service providers and affiliates will not be liable for indirect, incidental, special or consequential loss arising from your use of the Services, except where such liability cannot lawfully be excluded or limited.

This includes loss arising from service interruptions, third-party websites, delays outside our reasonable control, loss of data or unauthorised access, subject always to applicable consumer protection laws and other mandatory legal rights.

Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law.

Section 18: Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Durva Fashion, its owners, employees, contractors, service providers and affiliates from claims, losses, damages or expenses arising from your breach of these Terms, your unlawful use of the Services or your violation of the rights of another person.

This section does not require you to indemnify us for losses caused by our own fraud, wilful misconduct or liability that cannot legally be transferred to you.

Section 19: Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will continue in effect.

Section 20: Waiver and Entire Agreement

If we do not enforce a right or provision of these Terms immediately, that does not mean that we waive that right or provision.

These Terms, together with our Privacy Policy, Return and Refund Policy and other policies referenced on the website, form the entire agreement between you and Durva Fashion regarding your use of the Services and replace previous discussions or agreements on the same subject.

Section 21: Assignment

You may not transfer or assign these Terms or your rights and obligations under them without our prior written consent.

We may transfer or assign our rights and obligations under these Terms in connection with a business restructuring, sale, merger or other business transaction, subject to applicable law.

Section 22: Governing Law and Jurisdiction

These Terms of Service and your use of the Services are governed by the laws of India.

Subject to applicable consumer protection laws and any mandatory rights available to you, disputes relating to these Terms or the Services will be subject to the jurisdiction of the courts in Nagpur, Maharashtra, India.

Section 23: Headings

The headings used in these Terms are for convenience only and do not limit or otherwise affect the meaning of any provision.

Section 24: Changes to These Terms

You can review the most current version of these Terms at any time on this page.

We may update, change or replace any part of these Terms by posting the revised version on our website. We will update the “Last updated” date when changes are made and provide additional notice where required by applicable law.

Your continued use of the Services after revised Terms are posted constitutes acceptance of the updated Terms.

Section 25: Contact Information

Questions about these Terms of Service should be sent to:

Durva Fashion
Email: durvabysaylibanbale@gmail.com
Address: Himalaya Empire, Beltarodi Road, Badil Kheda, Nagpur, Maharashtra 440027, India
Phone: 7588883202
Udyam Registration Number: UDYAM-MH-08-0083744

For returns, please follow the return address and instructions provided in our Return and Refund Policy.

Note: This is a website-ready draft for an India-focused Shopify store. It should be reviewed by an Indian legal professional before publication, especially for tax, consumer-protection, e-commerce and data-protection compliance.