This Return and Refund Policy applies to orders delivered within India.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with all original tags attached and in its original packaging. You will also need to provide the receipt or other proof of purchase.

To start a return, please contact us at durvabysaylibanbale@gmail.com.

Please send approved returns to:

Durva Fashion
DURVA BY SAYALI BANBALE
01/01/D-68, Datala Road
Datala, Chandrapur
Maharashtra 442401
India

If your return is accepted, we will provide return shipping instructions and, where applicable, a return shipping label. We will also tell you how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at durvabysaylibanbale@gmail.com.

 

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will review the issue and work with you to resolve it.

When contacting us about a damaged, defective or incorrect item, please include:

 

Certain types of items cannot be returned, including custom-made or personalised products and personal care products.

We also cannot accept returns for hazardous materials, flammable liquids or gases.

Unfortunately, we cannot accept returns for sale items or gift cards.

Please contact us before placing a return request if you are unsure whether your item is eligible for return.

 

The fastest way to receive the item you want is to return the original item first. Once your return has been accepted, you can place a separate order for the replacement item.

An exchange is subject to product availability. If the replacement item is unavailable, we will process the applicable refund according to this policy.

 

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If your refund is approved, it will be automatically processed to your original payment method within 10 business days.

Please remember that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at durvabysaylibanbale@gmail.com.