HELP, WITHOUT THE HASSLE
Questions? Meet answers.
Quick guidance on shopping, sizing, delivery, returns and caring for your Durva pieces.
How do I choose the right size?＋
Check the size guide on the product page and compare it with your measurements. If you are between sizes or need help, contact the Durva team before ordering.
Where does Durva deliver?＋
Durva delivers across serviceable locations in India. Your available delivery options and estimated timeline are shown during checkout.
How can I track my order?＋
Tracking details are shared after your order is dispatched. Use the tracking link in your shipping confirmation to follow its journey.
Can I change or cancel an order?＋
Contact us as soon as possible with your order number. We will try to help before the order is processed or dispatched.
What is the return or exchange process?＋
Please review the current Refund Policy linked in the footer for eligibility, timelines and instructions. Keep the item unused, with its original tags and packaging.
Will the colour look exactly like the photograph?＋
We work to show colours accurately, but lighting and screen settings can create small differences. Print placement may also vary slightly between pieces.
How should I care for my Durva garment?＋
Always follow the care instructions provided with the product. Gentle washing and careful storage help preserve colour, print and shape.
Which payment methods can I use?＋
The secure payment options currently available for your location are displayed at checkout.
What if an item is sold out?＋
Popular styles may return in limited quantities. Check the store again or contact us to ask about restock availability.
How do I contact Durva?＋
Use the Contact page and share your order number where relevant. This helps our team respond with the right information.
WE’RE HERE FOR YOU