Shipping policy

Shipping Policy

Last updated: September 4, 2026
Thank you for shopping with Durva Fashion. This Shipping Policy explains how we process and deliver orders placed through our website.

Shipping within India

Durva Fashion currently ships orders to serviceable addresses within India only.
We deliver orders through third-party courier and logistics partners. Delivery availability may depend on the location, address accuracy, courier serviceability and other operational factors.

Order processing and delivery time

Orders are generally prepared and dispatched as soon as possible after payment and order confirmation.
The estimated delivery timeline for orders within India is 5 to 10 business days after dispatch. Delivery estimates are not guaranteed and may vary depending on the destination, courier partner, public holidays, weather, operational disruptions and other circumstances outside our reasonable control.
The estimated delivery information available at checkout or in your order confirmation will apply to your specific order where provided.

Shipping charges

Applicable shipping charges, if any, will be shown at checkout before you complete your purchase.
Any free-shipping offer will apply only according to the conditions stated in the relevant offer or promotion.

Order confirmation and tracking

After your order is placed, we will send an order confirmation to the email address or phone number provided at checkout.
Once your order has been dispatched, we may send tracking information or courier details where tracking is available. Tracking updates are provided by the courier partner and may take some time to appear after dispatch.

Delivery address

Please provide a complete and accurate delivery address, including:
  • Full name
  • Flat, house or building number
  • Street or locality
  • City and district
  • State
  • PIN code
  • Reachable mobile number
Durva Fashion is not responsible for delivery issues caused by an incorrect, incomplete or unreachable delivery address provided by the customer.
If you need to change your address, please contact us as soon as possible at durvabysaylibanbale@gmail.com. We cannot guarantee that an address change will be possible after the order has been dispatched.

Delivery attempts and undelivered orders

The courier partner may make more than one delivery attempt. Please ensure that someone is available to receive the package and that the provided phone number is reachable.
If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept delivery or failure to collect the package, additional shipping charges may apply if re-shipping is requested.
Any refund for an undelivered or returned package will be handled in accordance with our Return and Refund Policy and may be adjusted for applicable shipping or return costs where permitted.

Delayed deliveries

Delivery dates are estimates only. Delays may occur because of courier capacity, weather, public holidays, strikes, incorrect address information, serviceability restrictions, government restrictions or other events outside our reasonable control.
If your order appears to be delayed, please contact us at durvabysaylibanbale@gmail.com with your order number. We will review the tracking information and assist you as soon as possible.

Damaged or tampered packages

Please inspect your package when it is delivered. If the package appears damaged, opened or tampered with, please take photographs before opening it and contact us as soon as possible.
For a damaged, defective or incorrect item, please contact us with:
  • Order number
  • Description of the issue
  • Photographs of the package and product
  • Any other relevant details
Issues relating to damaged, defective or incorrect products are handled under our Return and Refund Policy.

Lost or missing packages

If tracking shows that your order has been delivered but you have not received it, please contact us promptly. We may ask you to check with household members, building security, neighbours or the courier partner before we investigate further.
We will reasonably assist with courier investigations, but delivery outcomes may depend on the courier partner’s investigation process.

Order cancellations

Please contact us as soon as possible if you wish to cancel an order. We may not be able to cancel an order after it has been processed or dispatched.
If an order is successfully cancelled before dispatch, any eligible refund will be processed according to our Return and Refund Policy.

Returns and refunds

For information about returns, exchanges and refunds, please review our Return and Refund Policy.

Contact us

If you have questions about shipping or delivery, please contact us at:
Durva Fashion
Email: durvabysaylibanbale@gmail.com
Address: Himalaya Empire, Beltarodi Road, Badil Kheda, Nagpur, Maharashtra 440027, India
Phone: 7588883202